Customer Experience and Resident Engagement will provide insight for those who work closely on making customer voice heard, improving experience and care about the culture and values of their housing association.

Our 2024 conference was attended some of the following people:

• Assistant Director Customer
• Board Member
• Customer Engagement Manager
• Customer Experience Manager
• Customer Engagement Officer
• Customer Experience Manager
• Customer Voice Manager
• Deputy Director of Operations
• Director of Customer Experience
• Director of Housing
• Director of Operations
• Head of Customer Experience
• Head of Customer Voice
• Head of Housing
• Head of Operations
• Resident Engagement Manager
• Resident Inspector
• Senior Customer Insight and Engagement Officer
• Tenant Representative
• Tenants and communities manager
• Board Member & Chair of Group Regional Board
• Chair of Service Quality Committee
• Chief Customer Officer
• Chief Executive
• Chief Tenant Officer
• Director of Housing
• Director of Operations
• Executive Director of Customer, Place & Services
• Executive Director of Operations
• Head of Customer Experience
• Head of Housing
• Head of Operations
• Resident Engagement Manager
• Resident Inspector
• Tenant Representative
• Tenants and communities manager
• Vice Chair for Customer Forum

Should my organisation attend?

Tenants groups, charities and housing associations large and small attended this event in 2024. Here is the full list of organisations:

A2Dominion Housing Group - Acis Group - Aico - Alpha Living - Arawak Walton Housing Association - Barnsley Metropolitan Borough Council - Berneslai Homes - Black Country Housing Group - bpha - Brighter Futures - Bristol Charities - Bromsgrove District Council - Bromsgrove District Housing Trust - Brunelcare - Christian Action (Enfield) Housing Association - Connect Housing Association - Connexus Homes - Cottsway Housing Association - Crosby Housing Association - Curo - DLUHC - Eastlight Community Homes - Eldon Housing Association - English Rural Housing Association - Fairhive Homes - Gravesend Churches Housing Association - Great Places Housing Group - Greenoak Housing Association and Worthing Homes - Haig Housing - Heartwarming Homes Tenant Advisory Group - Hexagon Housing Association - Home Group - Hornsey Housing Trust - Housing Ombudsman - Housing Solutions - Joseph Rowntree Foundation - JRF Stigma Free Futures Design Team - LACE Housing - Lambeth & Southwark Housing Association - Longhurst Group - Magenta Living - Magna Housing - Migrant Help Trading as Clear Voice - MSV Housing Group - MTVH Customer Council - Muir Group Housing Association - New Outlook Housing Association - NHS England - North Star Housing Group - Orbit Group - Origin Housing - Orwell Housing Association - PA Housing - Paradigm Housing Group - Peabody - Peter Bedford Housing Association - Pipe Photography - Places For People Group - Platform Housing - Plymouth Community Homes - Poplar HARCA - Prima Group - Prodo - Raven Housing Trust - Red Kite Community Housing - Regulator of Social Housing - Saffron Housing Trust - SHAL Housing - Shepherds Bush Housing Group - Silva Homes - SNG - South Holland District Council - South Lakes Housing - Southdown Housing Association - Sovereign Housing Partnerships - St Mungo's - Steve Biko Housing Association - Tenant Advisory Panel - The Centre for Social Justice - The Community Housing Group - The Finchley Charities - The Guinness Partnership - The Havebury Housing Partnership - The Riverside Group - The SPACE Hub - Thistle Insurance Services - Thrive Homes - Tpas - Trent & Dove Housing - VIVID Homes - Wandle - Watford Community Housing - WDH - Weaver Vale Housing Trust - West Kent Housing Association - West Yorkshire Police - Westfield Housing Association - Westmoreland Supported Housing Association - whg - Women's Pioneer Housing - Worthing Homes