The last few years have seen a lot of change for resident engagement and customer experience in social housing – there is more information available than ever before, and more change coming.

This new conference will provide focused content for the following key housing roles:

  • Customer services/engagement
  • Housing/property management
  • Operations/asset/repairs
  • Customer data/intelligence/customer journey
  • Relationship/neighbourhood/community

Join us on 29 February in London to navigate these strategic changes and new regulation in partnership with residents. No matter where you are on your journey with residents, this conference will ensure you take the right next step.

Who should attend?

“There has never been a more important time to talk about tenant engagement, quality of services and the imminent regulatory changes. Tpas is supporting the NHF's Customer Experience and Resident Engagement Conference and the opportunity for landlords and residents to come together under one roof to discuss new ways to strengthen resident engagement in organisational decision making.”