We are proud to announce the agenda for the Customer Experience and Resident Engagement Conference on Tuesday 25 February.
8:15am
Registration opens
8:30am
Residents and staff networking coffee morning
Duration: 30 minutes
9:15am
Opening remarks from the chair
Duration: 10 minutes
Chair:
-
Alison Inman
Tpas
9:25am
Regulation
Duration: 40 minutes
Chair:
-
Alison Inman
Tpas
10:05am
Engagement
Duration: 40 minutes
Chair:
-
Alison Inman
Tpas
10:45am
Networking break and meet the exhibitors
11:10am
Breakout sessions - please select one
Skills
Duration: 45 minutes
Data
Duration: 45 minutes
Housing management
Duration: 45 minutes
Regulation
Duration: 45 minutes
11:55am
Changeover
12:05pm
Breakout sessions - please select one
Engagement
Duration: 45 minutes
Regulation
Duration: 45 minutes
Culture
Duration: 45 minutes
12:50pm
Networking lunch and meet the exhibitors
1:40pm
Breakout sessions - please select one
Regulation
Duration: 45 minutes
Culture
Duration: 45 minutes
Housing Management
Duration: 45 minutes
Engagement
Duration: 45 minutes
2:25pm
Changeover
2:35pm
Breakout sessions - please select one
Engagement
Duration: 45 minutes
Regulation
Duration: 45 minutes
Policy
Duration: 45 minutes
Housing Management
Duration: 45 minutes
3:20pm
Networking break and meet the exhibitors
3:45pm
Housing management
Duration: 40 minutes
Chair:
-
Alison Inman
Tpas
4:25pm
Culture
Duration: 40 minutes
Chair:
-
Alison Inman
Tpas
4:55pm
Chair’s closing remarks and end of the conference
Duration: 10 minutes
Chair:
-
Alison Inman
Tpas