We are proud to announce the agenda for the Customer Experience and Resident Engagement Conference on Tuesday 24 February.

8:00am

Registration opens

8:35am

Breakfast briefing

Duration: 30 minutes

9:15am

Chair's opening remarks

Duration: 10 minutes

Speaker:

  • Peter Baffoe

    Peter Baffoe
    Peabody and South London Mission

9:25am

Duration: 40 minutes

Speakers:

  • Kate Henderson

    Kate Henderson
    National Housing Federation

  • Kate Dodsworth

    Kate Dodsworth
    Regulator of Social Housing

  • Gossica Anichebe
    G15 Residents Group

Chair:

  • Peter Baffoe

    Peter Baffoe
    Peabody and South London Mission

10:10am

Duration: 40 minutes

Speakers:

  • Donna Cezair

    Donna Cezair
    Worthing Homes

  • Ian Johnson
    Karbon Homes

  • Rachael Williamson

    Rachael Williamson
    Chartered Institute of Housing

Chair:

  • Peter Baffoe

    Peter Baffoe
    Peabody and South London Mission

10:50am

Networking break and meet the exhibitors

11:20am

Breakout sessions - please select one

Duration: 45 minutes

Duration: 45 minutes

Speakers:

  • Robyn Cornelius
    Sanctuary

  • Natalie Welch

    Natalie Welch
    VIVID

  • Ayo Onibokun

    Ayo Onibokun
    L&Q

  • Alice Bagg
    Magna Housing

Duration: 45 minutes

Speakers:

  • Helena Ingham

    Helena Ingham

  • Paula Strachan
    Broadland Housing

  • Sam Goodwin
    Independent East

  • Richard Blakeway

    Richard Blakeway
    Housing Ombudsman Service

Duration: 45 minutes

Speakers:

  • Tanya Hodnett
    Department of Works and Pensions

  • Sarah Clarke

    Sarah Clarke
    WHG

  • Aileen Edmunds
    The Longleigh Foundation

12:15pm

Breakout sessions - please select one

Duration: 45 minutes

Speakers:

  • Richard Wilkinson

    Richard Wilkinson
    Railway housing

  • Sophie Hayward

    Sophie Hayward
    Portus Supported Housing

Duration: 45 minutes

Speakers:

  • Chris Grose

    Chris Grose
    ASB Training and Consultancy

  • Kerrie Jenkins
    Moat

  • Nick
    Dimensions

Duration: 45 minutes

Speakers:

  • Siobhan Cunningham
    The Foyer Foundation

  • Andrew Snee

    Andrew Snee
    Curo

  • Nigel Bowness

    Nigel Bowness
    London Borough of Lewisham and Treasurer of Lewisham Tenants Fund

Duration: 45 minutes

Speakers:

  • Pamela Newman

    Pamela Newman
    MTVH Customer Council, Customer Service Committee Resident member, G15 Residents’ Group member

  • Dan Hawthorn

    Dan Hawthorn
    Royal Borough of Kensington & Chelsea

1:00pm

Networking lunch and meet the exhibitors

1:15pm

Duration: 35 minutes

Speakers:

  • Nikkie Pullen

    Nikkie Pullen
    Abri

  • George Temple
    Vico Homes

2:00pm

Breakout sessions – please select one option

Duration: 45 minutes

Speakers:

  • Victor Andrews

    Victor Andrews
    Tenant Advisory Panel

  • Symon Sentain
    Newlon HT

Duration: 45 minutes

Speakers:

  • Lulu Spellman
    MTVH

  • Caroline Grosvenor
    Together Housing Group

  • Michelle Barlow
    Together Housing

Duration: 45 minutes

Speakers:

  • Tola Adesemowo
    Progress Group

  • Jo Fieldhouse
    The Pioneer Group

  • Jane Roche
    The Pioneer Group

Duration: 1 hour

Speaker:

  • Alison Greenough

    Alison Greenough
    Weaver Vale Housing Trust

2:45pm

Networking break and meet the exhibitors

3:10pm

Duration: 40 minutes

Speakers:

  • Rachel Crownshaw

    Rachel Crownshaw
    Places for People and Institute of Customer Service

  • Alistair Smyth

    Alistair Smyth
    National Housing Federation

Chair:

  • Peter Baffoe

    Peter Baffoe
    Peabody and South London Mission

3:55pm

Speaker:

  • Kheron Gilpin

    Kheron Gilpin
    Progress Today

Chair:

  • Peter Baffoe

    Peter Baffoe
    Peabody and South London Mission

4:35pm

Chair's closing remarks

Duration: 10 minutes

Speaker:

  • Peter Baffoe

    Peter Baffoe
    Peabody and South London Mission