We are proud to announce the agenda for the Customer Experience and Resident Engagement Conference on Tuesday 25 February.
8:15am
Registration opens
8:30am
Residents and staff networking coffee morning
Duration: 30 minutes
9:15am
Opening remarks from the chair
Duration: 10 minutes
Chair:
-
Alison Inman
Tpas
9:25am
Duration: 40 minutes
Speaker:
-
Karen Doran
Regulator of Social Housing
Chair:
-
Alison Inman
Tpas
10:05am
Where is the sector now on listening to resident’s voices?
Duration: 40 minutes
Speakers:
-
Kate Henderson
National Housing Federation -
Sonji Nurse
Hexagon Housing Association -
Martyn Hale
Trent and Dove
10:45am
Networking break and meet the exhibitors
11:10am
Breakout sessions - please select one
Duration: 45 minutes
Speakers:
-
Ailsa Dunn
Prima Group -
Marie Porter
Phoenix Community Housing Tracey Ferguson-Black
MSV Housing Group
Duration: 45 minutes
Speaker:
Rosie Knight
Orlo
Duration: 45 minutes
Speakers:
-
Jenny Spoor
The Havebury Housing Partnership -
Angela Gascoigne
SHAL Housing -
Helena Ingham
Chair:
-
Jo Allen
National Housing Federation
Duration: 45 minutes
Speakers:
-
Chris Blackett
Watford Community Housing -
Paul Harris
Curo Group -
Maggie Porteous
Abri
11:55am
12:05pm
Breakout sessions - please select one
Duration: 45 minutes
Speakers:
-
Victor Andrews
Tenant Advisory Panel -
Valerie Oldfield
NHF Tenant Advisory Panel -
Lily Beck
NHF Tenant Advisory Panel
Chair:
-
Ewan Fulford
National Housing Federation
Duration: 45 minutes
Speakers:
-
Richard Blakeway
Housing Ombudsman -
Colette Flattery
Home Group -
Pamela Newman
MTVH Customer Council, Customer Service Committee Resident member, G15 Residents’ Group member
Chair:
-
Alistair Smyth
National Housing Federation
Enhancing customer satisfaction through the journey of experience
Duration: 45 minutes
Speakers:
-
Francis Burrows
Orbit -
Stephen Hall
Plentific -
James Feetham
Great Places Housing Group
Chair:
-
Aasia Nisar
Red Kite Community Housing
Duration: 45 minutes
Speakers:
-
Dr. Mercy Denedo
Durham University Business School -
Isobelle Connor
London & Quadrant Housing Trust Charlaine Nkum
Vice Chair Resident Strategy Group
Chair:
-
Bethan Buck
National Housing Federation
12:50pm
Networking lunch and meet the exhibitors
1:00pm
Duration: 30 minutes
1:40pm
Breakout sessions - please select one
Duration: 45 minutes
Speaker:
-
Selina White
Magna Housing
Chair:
-
Jo Allen
National Housing Federation
Duration: 45 minutes
Speaker:
-
Andy Fry OBE
Tpas
Chair:
-
Victoria Moffett
National Housing Federation
Duration: 45 minutes
Speakers:
Angela Manson
Bromford Housing GroupDebra Nott
Bromford Housing Group-
Sky Oakes-Nash
Bromford Housing Group
Duration: 45 minutes
Speaker:
-
Laura Jamieson
LeftCoast
2:25pm
Changeover
2:35pm
Breakout sessions - please select one
Engagement
Duration: 45 minutes
Speakers:
Craig Goold
Starling Bank-
Claire Blacka
Tentacles Consultancy -
Serena Heathcote
MTVH
Duration: 45 minutes
Speaker:
-
Jonathan Cox
Housemark
Duration: 45 minutes
Speaker:
-
Sue Ramsden
National Housing Federation / Thamesreach Housing
Duration: 45 minutes
Speaker:
-
Liane Sheppard
Director of Property Services
Chair:
-
Annie Owens
National Housing Federation
3:20pm
Networking break and meet the exhibitors
3:45pm
Duration: 40 minutes
Speakers:
-
Victoria King
Housing Ombudsman Service (HOS) -
Margaret Dodwell
VIVID -
Nadhia Khan
Rochdale Boroughwide Housing
Chair:
-
Alison Inman
Tpas
4:25pm
Duration: 40 minutes
Chair:
-
Alison Inman
Tpas
4:55pm
Chair’s closing remarks and end of the conference
Duration: 10 minutes
Chair:
-
Alison Inman
Tpas