We are proud to announce the agenda for the Customer Experience and Resident Engagement Conference on Thursday 29 February.
8:15am
Registration opens
8:30am
Breakfast briefings - please select one option
Duration: 45 minutes
Location: Room: Fleet
Speakers:
-
Samia Badani
The SPACE Hub Simon Lieberman
Orbit Group-
Jack Packman
Orbit Group
Chair:
-
Patrick Merton-Jones
National Housing Federation
Duration: 45 minutes
Location: Room: Walbrook
Speakers:
-
Vicky Green
WHG -
Alison Inman
TPAS -
Steve MacKenzie
Yorkshire Housing
Chair:
-
Peju Fabunmi
Greenoak
9:25am
Chair's opening remarks
Duration: 5 minutes
Location: Room: Ludgate
Speaker:
-
Kate Henderson
National Housing Federation
9:30am
Duration: 40 minutes
Location: Room: Ludgate
Speakers:
-
Roseann Ayton
Hexagon -
Jenny Osborne
Tpas -
Deborah Owen-Ellis Clark
Places for People
Chair:
-
Kate Henderson
National Housing Federation
10:10am
Duration: 55 minutes
Location: Room: Ludgate
Speakers:
-
Ruhena Ahmed
Department of Levelling Up Housing and Communities -
Kate Dodsworth
Regulator of Social Housing -
Richard Blakeway
Housing Ombudsman
Chair:
-
Kate Henderson
National Housing Federation
11:05am
Networking break
Coffee chat
Duration: 25 minutes
Location: Residents' space
Duration: 20 minutes
Location: TwT stand
11:30am
Breakout sessions - Please select one
Duration: 45 minutes
Location: Room: Walbrook
Speakers:
-
Peter Baffoe
Peabody -
Jenny Brown
Longhurst -
Catherine Cole
Community Housing -
Jenny Spoor
The Havebury Housing Partnership
Chair:
-
John Giesen
Tpas
Duration: 45 minutes
Location: Room: Ludgate
Speakers:
-
Amanda Leonard
PerfectStorm -
Pamela Newman
MTVH Customer Council -
Andrea Baker
Poplar Harca
Chair:
-
Aasia Nisar
Red Kite Community Housing
Duration: 45 minutes
Location: Room: Fleet
Speakers:
-
Michelle Baker
Eastlight Community Homes -
Angela Gascoigne
SHAL Housing -
Victoria King
Housing Ombudsman Service (HOS)
Chair:
-
Evelyn Williams
National Housing Federation
12:20pm
Breakout session - Please select one
Duration: 40 minutes
Location: Room: Walbrook
Speakers:
-
Dave Smith
Eastlight Community Homes -
Jo Jackson
Eastlight Community Homes -
Matt Black
Eastlight Community Homes
Duration: 40 minutes
Location: Room: Fleet
Speakers:
-
David Tai
Crosby Housing Association -
Joy Worrell
Hexagon -
Andy Sturgess
Aico
Chair:
-
Jo Barrett
Thrive Homes
Sponsored by:
Duration: 40 minutes
Location: Room: Ludgate
Speakers:
-
John Ghader
Prima Group -
Anita Leech
Prima Group -
Tracey Gore
Steve Biko Housing Association
Chair:
-
Jonathan Cowie
Plymouth Community Homes
1:00pm
Networking lunch
Duration: 13:10 - 13:50
Location: Room: Ludgate
Speakers:
-
Laura Magezi
National Housing Federation -
Joshua Desbottes
DLUHC
Duration: 13:15 - 13:55
Location: Room: Fleet
Speakers:
-
Tom Durham
Department of Levelling Up Housing and Communities -
Nicole Bickerdyke
Department of Levelling Up Housing and Communities
Chair:
-
Sarah Finnegan
National Housing Federation
Duration: 13:20 - 13:50
Location: Room: Walbrook
2:00pm
Roundtable – Better social housing review- ensuring our services deliver best outcomes to residents (limited availability)
Duration: 40 minutes
Location: Room: Walbrook
Speakers:
-
Tracey Gore
Steve Biko Housing Association -
Jess Mullins
National Housing Federation -
Matt Jones
MSV Group -
Rachael Williamson
Chartered Institute of Housing
Duration: 40 minutes
Location: Room: Ludgate
Speakers:
-
Paul Woollam
Acis Group -
Detective Superintendent Andy Farrell
NPCC SOC Portfolio Office -
Rachel Dickinson
Barnsley Metropolitan Borough Council
Chair:
-
Sarah Sargent
Guinness Partnerships
Duration: 40 minutes
Location: Room: Fleet
Speakers:
-
Jamie Martin
Magenta Living -
Pam Bhamra
Origin Housing Housing Association
Chair:
-
Jo Allen
National Housing Federation
2:40pm
Networking break
Coffee chat
Duration: 30 minutes
Location: Residents' space
Duration: 30 minutes
Location: Room: Walbrook
3:10pm
Duration: 45 minutes
Location: Room: Ludgate
Speakers:
-
Nusheen Hussein
Home Group -
Kai Jackson
TAP, Together with Tenants -
Nasrat Tania
JRF Stigma Free Futures Design Team
Chair:
-
Kate Henderson
National Housing Federation
3:55pm
Duration: 45 minutes
Location: Room: Ludgate
Speakers:
-
Michelle Baker
Eastlight Homes -
Paul Harris
Curo Group -
Angela Lockwood
North Star Housing -
Clare Enston
NHS England
Chair:
-
Kate Henderson
National Housing Federation
4:40pm
Chair's closing remarks
Duration: 10 minutes
Location: Room: Ludgate
Speaker:
-
Kate Henderson
National Housing Federation