We are proud to announce the agenda for the Customer Experience and Resident Engagement Conference on Tuesday 24 February.
8:00am
Registration opens
8:35am
Breakfast briefing
Duration: 30 minutes
9:15am
Chair's opening remarks
Duration: 10 minutes
Speaker:
-
Peter Baffoe
Peabody and South London Mission
9:25am
Duration: 40 minutes
Speaker:
-
Kate Henderson
National Housing Federation
Chair:
-
Peter Baffoe
Peabody and South London Mission
10:10am
Duration: 40 minutes
Chair:
-
Peter Baffoe
Peabody and South London Mission
10:50am
Networking break and meet the exhibitors
11:20am
Breakout sessions - please select one
Duration: 45 minutes
Duration: 45 minutes
Duration: 45 minutes
Duration: 45 minutes
12:15pm
Breakout sessions - please select one
Duration: 45 minutes
Duration: 45 minutes
Speaker:
-
Chris Grose
ASB Training and Consultancy
Duration: 45 minutes
Duration: 45 minutes
Speakers:
-
Pamela Newman
MTVH Customer Council, Customer Service Committee Resident member, G15 Residents’ Group member -
Dan Hawthorn
Royal Borough of Kensington & Chelsea
1:00pm
Networking lunch and meet the exhibitors
1:15pm
Duration: 35 minutes
2:00pm
Breakout sessions – please select one option
Duration: 45 minutes
Duration: 45 minutes
Duration: 45 minutes
Duration: 1 hour
2:45pm
Networking break and meet the exhibitors
3:10pm
Duration: 40 minutes
Chair:
-
Peter Baffoe
Peabody and South London Mission
3:55pm
Chair:
-
Peter Baffoe
Peabody and South London Mission
4:35pm
Chair's closing remarks
Duration: 10 minutes
Speaker:
-
Peter Baffoe
Peabody and South London Mission