We are proud to announce the agenda for the Customer Experience and Resident Engagement Conference on Tuesday 24 February.
8:00am
Registration opens
8:35am
Breakfast briefing
Duration: 30 minutes
9:15am
Chair's opening remarks
Duration: 10 minutes
Speaker:
-
Peter Baffoe
Peabody and South London Mission
9:25am
Duration: 40 minutes
Speakers:
-
Kate Henderson
National Housing Federation -
Kate Dodsworth
Regulator of Social Housing Gossica Anichebe
G15 Residents Group
Chair:
-
Peter Baffoe
Peabody and South London Mission
10:10am
Duration: 40 minutes
Speakers:
-
Donna Cezair
Worthing Homes -
Ian Johnson
Karbon Homes -
Rachael Williamson
Chartered Institute of Housing
Chair:
-
Peter Baffoe
Peabody and South London Mission
10:50am
Networking break and meet the exhibitors
11:20am
Breakout sessions - please select one
Duration: 45 minutes
Speakers:
-
Annette Wolfe
Sovereign Network Group -
Claire Hyland
Sovereign Network Group
Duration: 45 minutes
Speakers:
-
Robyn Cornelius
Sanctuary -
Natalie Welch
VIVID -
Ayo Onibokun
L&Q -
Alice Bagg
Magna Housing
Duration: 45 minutes
Speakers:
-
Helena Ingham
-
Paula Strachan
Broadland Housing Sam Goodwin
Independent East-
Richard Blakeway
Housing Ombudsman Service
Duration: 45 minutes
Speakers:
Tanya Hodnett
Department of Works and Pensions-
Sarah Clarke
WHG -
Aileen Edmunds
The Longleigh Foundation
Chair:
-
Katie Gates-Hartley
Rochdale Boroughwide Housing
12:15pm
Breakout sessions - please select one
Duration: 45 minutes
Speakers:
-
Richard Wilkinson
Railway housing -
Sophie Hayward
Portus Supported Housing -
Jonathan Cox
Anthony Collins Solicitors
Chair:
-
Jo Allen
National Housing Federation
Duration: 45 minutes
Speakers:
-
Chris Grose
ASB Training and Consultancy -
Kerrie Jenkins
Moat Nick
Dimensions
Chair:
-
Kai Jackson
TPAS
Duration: 45 minutes
Speakers:
-
Siobhan Cunningham
The Foyer Foundation -
Andrew Snee
Curo -
Nigel Bowness
London Borough of Lewisham and Treasurer of Lewisham Tenants Fund
Duration: 45 minutes
Speakers:
-
Pamela Newman
MTVH Customer Council, Customer Service Committee Resident member, G15 Residents’ Group member -
Dan Hawthorn
Royal Borough of Kensington & Chelsea
Chair:
-
Sarah-Jane Gay
National Housing Federation
1:00pm
Networking lunch and meet the exhibitors
1:15pm
Duration: 35 minutes
Speakers:
-
Nikkie Pullen
Abri -
George Temple
Vico Homes
2:00pm
Breakout sessions – please select one option
Duration: 45 minutes
Speakers:
-
Victor Andrews
Tenant Advisory Panel -
Mark Jones
Acis Group
Duration: 45 minutes
Speakers:
Lulu Spellman
MTVH-
Caroline Grosvenor
Together Housing Group -
Michelle Barlow
Together Housing
Duration: 45 minutes
Speakers:
-
Tola Adesemowo
Progress Group -
Jo Fieldhouse
The Pioneer Group Jane Roche
The Pioneer Group
Chair:
-
Francis Burrows
Orbit
Duration: 1 hour
Speaker:
-
Alison Greenough
Weaver Vale Housing Trust
2:45pm
Networking break and meet the exhibitors
3:10pm
Duration: 40 minutes
Speakers:
-
Rachel Crownshaw
Places for People and Institute of Customer Service -
Alistair Smyth
National Housing Federation -
Fuad Mahamed
Ashley Community Housing -
Shelagh Grant
Crosskey Homes
Chair:
-
Peter Baffoe
Peabody and South London Mission
3:55pm
Speaker:
-
Kheron Gilpin
Progress Today
Chair:
-
Peter Baffoe
Peabody and South London Mission
4:35pm
Chair's closing remarks
Duration: 10 minutes
Speaker:
-
Peter Baffoe
Peabody and South London Mission