The NHF’s Customer Experience and Resident Engagement Conference will return in 2027.
This conference is where we work with other providers and residents to improve service delivery in social housing. Years of challenge, progress in social housing and work like the Better Social Housing Review have laid the foundations of this event. If you work in customer experience, housing management, resident engagement or are a resident yourself, this event is for you.
This event ran for the first time in 2024 and grew massively in 2025 and 2026. No matter where you are on your journey with residents, this conference will ensure you take the right next step.
A thought-provoking day of rich content, reflective practice, stimulating ideas, and helpful challenge. Loved it.
Such an innovative event. Great networking opportunities, but most importantly, good to have a focus all day on one specific area that is really challenging the sector currently.