Customer Experience and Resident Engagement has finished for this year. It will return in 2026.
A thought-provoking day of rich content, reflective practice, stimulating ideas, and helpful challenge. Loved it.
The NHF’s Customer Experience and Resident Engagement Conference will return in 2026.
This conference is where we work with other providers and residents to improve service delivery in social housing. Years of challenge, progress in social housing and work like the Better Social Housing Review have laid the foundations of this event. If you work in customer experience, housing management, resident engagement or are a resident yourself, this event is for you.
This event ran for the first time in 2024 in the context of the Better Social Housing Review and significant change for our sector. It grew massively in 2025. No matter where you are on your journey with residents, this conference will ensure you take the right next step.
Such an innovative event. Great networking opportunities, but most importantly, good to have a focus all day on one specific area that is really challenging the sector currently.