About the Customer Experience and Resident Engagement conference

The last few years have seen a lot of change for resident engagement and customer experience in social housing – housing associations have been leading their own proactive strategies, many have signed up to the Together with Tenants charter, the sector is working through recommendations from the Better Social Housing Review, and we’re on the cusp of significant regulatory change through the Social Housing Regulation Act.

There is more information available than ever before, and more change coming.

Join us on 29 February in London to navigate strategic changes and regulation in partnership with residents.

Supported by the Tenant Advisory Panel for Together with Tenants, this will be our most customer-focused conference to date. We’re partnering with resident groups and TPAS to put on a conference that has tenants at its heart. From shaping the content, to speaking on panels, and attending in person, this resident-focused conference will ensure your teams establish meaningful resident engagement in decision making.

We’ll have speakers from the key stakeholders, case studies from customer professionals outside our sector, and a series of carefully curated roundtables focused on giving you new insights and space to talk through any challenges your organisation might be facing.

No matter where you are on your journey with residents, this conference will ensure you take the right next step.

About the event

“The importance for housing associations and residents to come together to proactively drive change in the sector cannot be understated. We regularly see in our casework the positive influence of listening closely to residents and acting on that intelligence. The NHF Resident Engagement and Customer Experience Conference is the perfect opportunity to reflect on this.”

Richard Blakeway
The Housing Ombudsman

Join us at this event