Why culture change within our organisation was so important for our resident engagement

7 April 2025

Andrew Snee, Director of Housing, Curo

For a lot of organisations culture is hard to define. Andrew Snee, Director of Housing at Curo, writes about some of the practical steps his organisations has taken to embed resident engagement into their culture.

Navigating the regulatory regime together as a sector

7 April 2025

Paul Harris, Chief Customer Officer, Curo

Paul Harris is Chief Customer Officer at Curo. He also sat on the advisory board for the Customer Experience and Resident Engagement Conference 2025. He writes about the changes that the new regulatory regime has brought for the social housing sector.

My journey with Curo

19 February 2025

Paul Roles, Resident, Curo

Paul Roles writes about his experience as a resident of Curo, a housing association based in Bath. He talks about how and why he started to get more involved in tenant committees and his advice for people in his position.

Interview with Alison Inman, conference chair 2024

11 December 2024

Alison Inman, Chair, Tpas

In December we spoke to conference and Tpas Chair, Alison Inman. Alison talked about why she's looking forward to chairing the event in February. She also spoke about the effect of the cost of living on residents, the new inspection regime and tenant voice.

Interview with John Ghader

21 February 2024

John Ghader, Chief Executive, Prima Group

John is the Chief Executive of Prima Group, who manage over 2,700 homes predominantly in the North West of England. John spoke at Customer Experience and Resident Engagement 2024.

Interview with Jenny Spoor

15 February 2024

Jenny is Director of Operations at The Havebury Housing Partnership and will chair a roundtable on skills in governance roles at the conference. This session will have a particular focus on residents' voice and how to support it. Jenny spoke to NHF Head of Member Relations, Jo Allen.