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Customer Experience and Resident Engagement Conference

Blog

Customer Experience and Resident Engagement Conference

Blog

National Housing Federation
    • About the event
    • Who attends?
    • Blog
    • Register
    • Opportunities for residents to attend
    • Venue & Location
    • Become a sponsor
    • Become an exhibitor
Bookyour place
  • Home
  • Why attend?
  • Blog
  • Why culture change within our organisation was so important for our resident engagement

    7 April 2025

    Andrew Snee, Director of Housing, Curo

    For a lot of organisations culture is hard to define. Andrew Snee, Director of Housing at Curo, writes about some of the practical steps his organisations has taken to embed resident engagement into their culture.

    Why culture change within our organisation was so important for our resident engagement
  • Navigating the regulatory regime together as a sector

    7 April 2025

    Paul Harris, Chief Customer Officer, Curo

    Paul Harris is Chief Customer Officer at Curo. He also sat on the advisory board for the Customer Experience and Resident Engagement Conference 2025. He writes about the changes that the new regulatory regime has brought for the social housing sector.

    Navigating the regulatory regime together as a sector
  • My journey with Curo

    19 February 2025

    Paul Roles, Resident, Curo

    Paul Roles writes about his experience as a resident of Curo, a housing association based in Bath. He talks about how and why he started to get more involved in tenant committees and his advice for people in his position.

    My journey with Curo
  • Interview with Alison Inman, conference chair 2024

    11 December 2024

    Alison Inman, Chair, Tpas

    In December we spoke to conference and Tpas Chair, Alison Inman. Alison talked about why she's looking forward to chairing the event in February. She also spoke about the effect of the cost of living on residents, the new inspection regime and tenant voice.

    Interview with Alison Inman, conference chair 2024
  • Interview with John Ghader

    21 February 2024

    John Ghader, Chief Executive, Prima Group

    John is the Chief Executive of Prima Group, who manage over 2,700 homes predominantly in the North West of England. John spoke at Customer Experience and Resident Engagement 2024.

  • Interview with Jenny Spoor

    15 February 2024

    Jenny is Director of Operations at The Havebury Housing Partnership and will chair a roundtable on skills in governance roles at the conference. This session will have a particular focus on residents' voice and how to support it. Jenny spoke to NHF Head of Member Relations, Jo Allen.

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