Find out about ticket prices and offers, and how to book your place at the Customer Experience and Resident Engagement Conference taking place at America Square Conference Centre, London on 29 February 2024.

What's included in your ticket price?

The conference fee includes full access to all sessions at the conference venue, lunch and refreshments.

Free tickets for this event are available to housing association residents. If you’d like to attend, please email to check availability.

Do you manage less than 1000 homes?

All housing associations will have to work in a new regulatory environment from April. But all organisations have different capacities to meet the new requirements. If you manage fewer than 1000 homes, then we can offer you a special rate for this event. Please contact our team at

Member (<2,000 homes)£295
NHF Member (>2,000 homes) or CHC / NIFHA / SFHA member£395
Public sector / not for profit£455
Private sector£565

Group offer

It’s really productive to attend events with your colleagues to discuss and develop ideas that can be applied to your organisation so we have a multi offer where you can register two people you get the third half price.

Want to pay by invoice and book online? No problem

You can now secure your booking and pay by invoice online. Please ensure that you have a PO number/reference ready before you start the booking process. You won’t be able to complete the order without it. If you would like to book online less than 10 days before the conference online you will need to pay by card.

How else can I pay?

Please complete this booking form and email it to our Customer Service (Events) team. Alternatively, you can call 0207 067 1066 and make a payment by card over the phone.

No VAT payable

There are no hidden costs in our prices – you won't pay VAT on your Customer Experience and Resident Engagement tickets.


Cancellations will be charged a £100 cancellation charge. The full fee is payable for any cancellation received 30 days before the event.


We seek to provide a safe and enjoyable experience for all delegates attending any National Housing Federation event, whether it be in-person at a venue or virtually on our online event platform. If you have any questions or concerns relating to inclusivity or accessibility or have any specific requirements you want to let us know about please email our Customer service team at or call 0207 067 1066.

Photography and filming

Please note that filming and photography may be taking place at the conference for promotional purposes. If you would prefer not to be captured please let the conference staff know on the day or contact our marketing team.