Find out about ticket prices and offers, and how to book your place at the Customer Experience and Resident Engagement Conference taking place in London on 25 February 2025.
How to book
- Book online
- Complete this booking form and email it to our Customer Service team
If you have any questions at all regarding the event please email our Customer service team or call us on 0207 067 1066.
Opportunities for residents to attend
We are offering 15 free places to residents of NHF member housing associations. These tickets include access to the conference, exhibition, lunch and refreshments and networking events. Residents can apply themselves and housing associations on behalf of their residents. Enter the residents' ballot here.
NHF housing association member organisations can also book there resident a ticket without entering the ballot. There are bookable places for residents at the significantly reduced rate of just £150 per person. Unlike the ballot, there is no limit on how many places you book. To make this booking, please contact our Customer service team at events@housing.org.uk.
| Early bird (until 31 January 2025) | Standard (from 1 February 2025) | |
|---|---|---|
| NHF member (<1,000 homes)* | £245 | £295 |
| NHF member (<2,000 homes) | £300 | £350 |
| NHF member (>2,000 homes) or CHC / NIFHA / SFHA member | £395 | £445 |
| Public sector / not for profit | £445 | £495 |
| Private sector | £575 | £625 |
| . | . | . |
| Resident* | £150 | £150 |
* Please email events@housing.org.uk to register at these rates.
Group offer
It’s really productive to attend events with your colleagues to discuss and develop ideas that can be applied to your organisation so we have a multi offer where you can register two people you get the third half price.
Want to pay by invoice and book online? No problem
You can now secure your booking and pay by invoice online. Please ensure that you have a PO number/reference ready before you start the booking process. You won’t be able to complete the order without it. If you would like to book online less than 10 days before the conference online you will need to pay by card.
How else can I pay?
Please complete this booking form and email it to our Customer Service (Events) team or make a payment by card over the phone by calling 0207 067 1066.
No VAT payable
There are no hidden costs in our prices – you won't pay VAT on your Customer Experience and Resident Engagement tickets.
Cancellations
Cancellations will be charged a £100 cancellation charge. The full fee is payable for any cancellation received 30 days before the event.
What's included in your ticket price?
The conference fee includes full access to all sessions at the conference venue, lunch and refreshments.
Inclusivity
We seek to provide a safe and enjoyable experience for all delegates attending any National Housing Federation event, whether it be in-person at a venue or virtually on our online event platform. If you have any questions or concerns relating to inclusivity or accessibility or have any specific requirements you want to let us know about please email our Customer service team at events@housing.org.uk or call 0207 067 1066.
Photography and filming
Please note that filming and photography may be taking place at the conference for promotional purposes. If you would prefer not to be captured please let the conference staff know on the day or contact our marketing team.