Peter Baffoe
Chair, Resident Experience Committee and Director, Peabody and South London Mission

Peter is the Director of South London Mission, a small charity based in the London Borough of Southwark and has over 20 years of experience working in community settings. In addition to his role at South London Mission, he serve as Chair of Governors at Rye Oak Primary School, a Trustee of the Maudsley Charity supporting mental health initiatives, and the Vice Chair at Peabody Housing Trust, where he also chairs the Resident Experience Committee. A passionate advocate for social justice, he hopes to help shape strategic decisions that impact housing and community wellbeing through both his day job and voluntary roles.

Andrea Marchetti
Head of Customer Communications, SNG

Andrea has over 25 years of experience in social housing, particularly in customer and change communications. At SNG she's responsible for developing accessible and effective digital customer journeys and communicating with its 200,000 customers. She is an occasional speaker on engaging with customers on building safety and has also had a particular focus on communication around Consumer Standards and Tenant Satisfaction Measures and SNG's extensive retrofit/net zero activities, as well as a wide range of other service areas - from condensation to community investment.

Jahanara Rajkoomar
Director of Customer Experience, Gateway Housing Association

Jahanara is the Director of Customer Services at Gateway Housing Association with a track record of delivering strategic and innovative social solutions that positively benefit the business and its customers. Previously, she worked as part of senior leadership teams at the Hyde Group and MTVH. Making a difference to people who are socially disadvantaged or excluded is her primary motivator and has defined her career to date. This remains a huge passion; trying to make a difference to people in a way that is meaningful to them. She brought this commitment into the housing sector over 15 years ago in a variety of roles and has used her experience and knowledge to influence how housing can change people’s lives for the better. Her passion to provide excellent customer services and experience focuses on the fundamentals of being a social housing landlord.

Jenny Spoor
Director of Operations, Havebury Housing Partnership

Jenny is Director of Operations for Havering Housing Association. She has responsibility for all landlord functions including resident engagement, customer experience and insight, complaints, housing management, support services, asset management, repairs and compliance. She also leads on communications and sustainability. Jenny chairs the NHF National Customer Experience and Housing Management group and sits on their Quality of Existing Homes group.

Lynda Davis
Head of Customer Voice, MTVH

With over twenty years’ experience leading transformation across the public and private sectors, Lynda Davis is a passionate advocate for resident empowerment and customer engagement in social housing. As Head of Customer Voice at MTVH, Lynda has pioneered innovative strategies to amplify resident voices, including the creation of the G15 Residents’ Group and the delivery of sector-leading improvements in complaints handling and tenant satisfaction.

Sonji Nurse
Resident Board Member, Hexagon Housing Association

Sonji is a Resident Board Member for Hexagon Housing Association and an elected member of the Performance Review, Repairs and Strategic Core Groups.  These groups hold the housing association to account, analyse performance metrics, statistical data, and benchmarking performance against other similar sized housing providers.

Sonji is an experienced strategic, transformational, change management, quality assurance professional whose aptitude has consistently driven performance enhancement, delivering tangible results over more than two decades across private, legal, non-profit, and public sectors.

Stephen Johnson
Member, National Housing Federation Tenant Advisory Panel

Stephen Johnson was born in London and has lived in North Kensington since 1994. For many years, Stephen has been actively involved in his local community that was badly affected by the Grenfell Tower tragedy.

He is a strong advocate of social housing residents holding their landlord to account by carrying out effective resident-led scrutiny and accountability of their performance.

Since 2014 has been Chair of the Kensington and Chelsea Scrutiny Panel for residents of Notting Hill Genesis. In May 2019 Stephen became a member of the Tenant Advisory Panel working alongside the National Housing Federation to help promote and support the landmark Together with Tenants Charter.