“The importance for housing associations and residents to come together to proactively drive change in the sector cannot be understated. We regularly see in our casework the positive influence of listening closely to residents and acting on that intelligence. The NHF Resident Engagement and Customer Experience Conference is the perfect opportunity to reflect on this.”

“There has never been a more important time to talk about tenant engagement, quality of services and the imminent regulatory changes. Tpas is supporting the NHF's Customer Experience and Resident Engagement Conference and the opportunity for landlords and residents to come together under one roof to discuss new ways to strengthen resident engagement in organisational decision making.”